Terms & Conditions

Payment: Payment will be made before shipment of product. Contact us at sales@otsupplier.com with questions and concerns.

Shipping: Customer is responsible for all shipping costs, taxes, duties and adhering to customer's local customs laws and restrictions. OTSupplier is not liable for shipment lost, damaged or delayed. 

Liability: OTSupplier will not be held responsible for any lawsuits caused by improper or unsafe use of any products purchased from OTSupplier.

Warranty: OTSupplier offers a Limited 30 Day Warranty against defects in materials and workmanship. We will replace or repair defective item(s) upon inspection by our technical staff. Defects or damage from abnormal use, improper storage, unauthorized modifications, unauthorized repair, misuse, neglect, abuse, alteration or any improper installation will void the eligibility of the product warranty. This Warranty covers product(s) purchased directly from OTSupplier.com. within 30 days of purchase, with a copy of receipt of purchase. Returned merchandise must be returned no later than 30 days from the purchase date.

If any product purchased from OTSupplier is found defective under the above warranty, customer must notify OTSupplier promptly after receipt of product. Upon receipt, OTSupplier shall have the right to inspect the claimed defective product to confirm the existence of such a defect. If determined the product was defective at the time of delivery, OTSupplier shall repair or replace it at its sole option and discretion, and return the repaired or replacement product to customer with shipping charges prepaid.

RETURNS: Returned item(s) must be in original packing and attached with your name, shipping address, contact number, brief description of problem, a copy of your receipt of purchase. Shipping charges for product returns are non-refundable. OTSupplier.com reserves the right to charge a 20% restocking fee on all returned items.

NOTE: Return shipping charges are the customer's responsibility. If the incorrect product was shipped by our error, a shipping label may be issued to return the items. OTSupplier.com  recommends that you ship your return package using a carrier that offers shipment tracking and insure the package for full value of the shipment so you are protected if the shipment is lost or damaged in transit.